Product Parameters
| Model |
|
HOLDWIN-3215TX |
HOLDWIN-3216TX |
HOLDWIN-3224TX |
| speed |
1Pass |
630m²/h |
680m²/h |
980m²/h |
| 2Pass |
315m²/h |
340m²/h |
490m²/h |
| Print Head |
15/16/24 I3200-A1Print Heads |
| Machine width |
3250MM |
| Print Width |
3200MM |
| ink Cartridges |
Kind |
High-concentration heat transfer ink |
| Color |
CMYK |
| Capacity |
12L |
| Carryable materials |
10000Meter |
| Drying structure |
External multi-stage automatic control wind and heat all-in-one dryer |
| Moisturizing structure |
Fully automatic cleaning and moisturizing components |
| RIP Software |
Standardly equipped with Ruiyin Beidou version |
| Support image |
JPG / TIFF / PDF |
| Computer Configuration |
Operating System |
win7-64 bit / win10 64-bit |
| Hardware Requirements |
Hard Disk :500G Above (SSD is recommended);Running more than 8G memory;
graphics card: ATI discrete graphics 4G memory; CPU: i7 processor |
| Interface |
LAN |
| Power |
Input Voltage |
AC 220 V ± 5%, 16A, 50 HZ± 1 |
| Printing system |
7000W |
| Drying unit power |
Maximum power:20kw |
| Machine size/Weight |
5450x2850x2050 mm / 1800 kg |
| Package size/Weight |
machine: 5600x1200x2000 mm / 1600 kg / 10000 meters of retraction:3700x1140x1200 mm / 400 kg |
| Working Environment |
Temperature:15ºC- 32ºC;Relative humidity 40%- 70%(No condensation) |
Shipment Services:
1. Warehouse & Ship Booking: Services like warehouse booking, ship booking, warehouse entry, and container loading are provided within the agreed working days.
2. Special Freight Considerations: Some freight forwarders might not handle specific materials like ink. In such cases, alternative freight forwarders must be used, which could result in delays. The additional costs incurred would be the responsibility of the buyer.
3. Print Heads Transportation: For air shipments, print heads are shipped with the machine, whereas for sea shipments, the method is determined by the customer. Due to the risk of damage or loss during sea transit, it's advised to send them separately via express courier (like DHL).
4. Custom Clearance: Customers in certain regions or countries might need special customs clearance documents. Advance coordination with the sales agent is necessary to avoid delays.
5. Port Release: Any request for releasing the machine at the port should be made in a timely manner and can only be processed on working days.
After-Sales Services:
1. Insurance Claims: Should the machine arrive damaged, the company assists with insurance claims to help recover financial losses.
2. Warranty Exclusions: Damage caused by improper operation by the customer is not covered under warranty. The warranty does not cover consumables such as the ink system and print heads.
3. Warranty Period: A full-year warranty is offered, excluding consumables. For issues arising from buyer error, the shipping costs for repairs are borne by the buyer.
4. Exchange Policy: Within 5 days of payment, customers can exchange their machine for another of equal value or pay the difference for a more expensive model.
Service Commitment:
- HOLDWIN emphasizes high-quality after-sales support, offering dedicated service personnel who can provide at-home service regardless of the customer's location.
- Consumables such as print heads and the ink system are excluded from the warranty coverage.
- Buyers are encouraged to follow technician instructions carefully to avoid any potential damage due to misuse.
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