Commendatory Holdwin-1912tx Professional I3200*12 Sublimation Printer with 12 Months Warranty

• Customization: Available
• Max. Paper Size: 1800mm
• Automatic Two-sided Printing: Not Support Automatic Two-sided Printing
• Model NO.: HOLDWIN-1912TX
• Supply Paper Mode: Automatic and Manual Integration
• Style: Color
• Usage: Sublimation Printer
• Feature: Simple, Low Noise, Small Volume
• Technics: Continuous Inkjet
• Operating Mode: Liquid Piezoelectric
• Inkjet Type: Liquid Inkjet
• Head: I3200*12
• Warranty: 12 Months
• Loading Paper: 3000 Meters
• Transport Package: Wood Box
• Specification: 3734*1232*1588mm
• Trademark: HOLDWIN
• Origin: China
• HS Code: 84433250

Product Description

Q&A

Q: What is the brand of this machine?
A: The brand of this machine is HOLDWIN

Q: What is the speed of the HOLDWIN-1912TX model?
A: The speed of the HOLDWIN-1912TX model is 1Pass: 520m²/h and 2Pass: 250m²/h.

Q: Which print heads does the HOLDWIN-1915TX model use?
A: The HOLDWIN-1915TX model uses 15-inch L3200-A1Print Heads.

Q: What is the width of the machine for all three models?
A: The width of the machine for all three models (HOLDWIN-1912TX, HOLDWIN-1915TX, and HOLDWIN-161TX) is 1950MM.

Q: What type of ink cartridges do these printers use?
A: These printers use high-concentration heat transfer ink in CMYK colors with either 6 or 8 color options available.

Q: How much ink capacity do the ink cartridges have?
A: The ink cartridges have a capacity of 10L.

Q: What drying structure is used by these printers?
A: These printers use an external multi-stage automatic control wind and heat all-in-one dryer as their drying structure.

Q: What moisturizing structure is present in these printers?
A: These printers have fully automatic cleaning and moisturizing components as their moisturizing structure.

Q: What software is included with these printers for image processing?
A: These printers come standardly equipped with the Ruiyin Beidou version RIP Software.

Q: What types of image formats can be processed using this software?
A: This software supports JPG, TIFF, and PDF image formats.

Q: What operating system is required to run these printers?
A: These printers require Windows 7 64-bit or Windows 10 64-bit operating systems.

Q: What hardware requirements must be met for running these printers?
A: A hard disk with at least 500GB storage (SSD recommended), more than 8GB memory, ATI discrete graphics card with 4GB memory, and an i7 processor CPU are required.

Q: What interface is provided for connecting these printers to other devices?
A: These printers provide a Len interface for connection.

Q: What is the input voltage required for these printers?
A: The input voltage required for these printers is AC 220 V ± 5%, 16A, 50 Hz± 1.

Q: What is the printing system power consumption?
A: The printing system power consumption is 2000W.

Q: What is the maximum power consumption of the drying unit?
A: The maximum power consumption of the drying unit is 18kW.

Q: What are the dimensions of the machine for each model?
A: The dimensions of the machine for the HOLDWIN-1912TX model are 3734x1232x1588 mm, while for the HOLDWIN-1915TX model they are 3860x1130x2000 mm, and for the HOLDWIN-161TX model they are not specified.

Q: What is the weight of the machine for each model?
A: The weight of the machine for the HOLDWIN-1912TX model is 850 kg, while for the HOLDWIN-1915TX model it is 890 kg, and for the HOLDWIN-161TX model it is not specified.

Q: What is the recommended working environment for these printers?
A: The recommended working environment for these printers is between 20°C-32°C with relative humidity ranging from 40%-65% without condensation.

Shipment Services:

1. Warehouse & Ship Booking: Services like warehouse booking, ship booking, warehouse entry, and container loading are provided within the agreed working days.

2. Special Freight Considerations: Some freight forwarders might not handle specific materials like ink. In such cases, alternative freight forwarders must be used, which could result in delays. The additional costs incurred would be the responsibility of the buyer.

3. Print Heads Transportation: For air shipments, print heads are shipped with the machine, whereas for sea shipments, the method is determined by the customer. Due to the risk of damage or loss during sea transit, it's advised to send them separately via express courier (like DHL).

4. Custom Clearance: Customers in certain regions or countries might need special customs clearance documents. Advance coordination with the sales agent is necessary to avoid delays.

5. Port Release: Any request for releasing the machine at the port should be made in a timely manner and can only be processed on working days.

After-Sales Services:

1. Insurance Claims: Should the machine arrive damaged, the company assists with insurance claims to help recover financial losses.

2. Warranty Exclusions: Damage caused by improper operation by the customer is not covered under warranty. The warranty does not cover consumables such as the ink system and print heads.

3. Warranty Period: A full-year warranty is offered, excluding consumables. For issues arising from buyer error, the shipping costs for repairs are borne by the buyer.

4. Exchange Policy: Within 5 days of payment, customers can exchange their machine for another of equal value or pay the difference for a more expensive model.

Service Commitment:

- HOLDWIN emphasizes high-quality after-sales support, offering dedicated service personnel who can provide at-home service regardless of the customer's location.
- Consumables such as print heads and the ink system are excluded from the warranty coverage.