| Customization: | Available |
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| After-sales Service: | Permanent Service |
| Warranty: | 1 Year |
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| Machine Model | HOLDWIN-DTG4050i | |
| Print Head | i1600 | i3200 |
| Print Head Quantity | 2 | |
| Printing Parameters | 165s/layout for dark fabric | 90/layout for dark fabric |
| 150s/layout for light fabric | 80/layout for light fabric | |
| Printing Size | 400*500mm | |
| Printing Media | 100%Cotton,Cotton PU<5%Light Fabric | |
| Printing Resolution | 720*2400 DPI | |
| Inks | Pigment Ink | |
| Colors | CMYK+W | |
| Ink Supply | Colors Ink Siphon+White Ink Circulation | |
| RIP | VSPrint | |
| Connection | Gigabit Network Port | |
| Power | 110/220VAC±5%,50/60HZ,10A | |
| Power On Environment | Temp.15-32ºC, RH35-80%. 24h Standby Recommended |
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| Power Off Environment | Temp.5-35ºC, RH20-80%(No condensation). Power off more than 3 days requires manual cleaning |
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| Packing Information | Size: 84*122*105 cm | |
| Weight: 60kg | ||
Shipment Services:
1. Warehouse & Ship Booking: Services like warehouse booking, ship booking, warehouse entry, and container loading are provided within the agreed working days.
2. Special Freight Considerations: Some freight forwarders might not handle specific materials like ink. In such cases, alternative freight forwarders must be used, which could result in delays. The additional costs incurred would be the responsibility of the buyer.
3. Print Heads Transportation: For air shipments, print heads are shipped with the machine, whereas for sea shipments, the method is determined by the customer. Due to the risk of damage or loss during sea transit, it's advised to send them separately via express courier (like DHL).
4. Custom Clearance: Customers in certain regions or countries might need special customs clearance documents. Advance coordination with the sales agent is necessary to avoid delays.
5. Port Release: Any request for releasing the machine at the port should be made in a timely manner and can only be processed on working days.
After-Sales Services:
1. Insurance Claims: Should the machine arrive damaged, the company assists with insurance claims to help recover financial losses.
2. Warranty Exclusions: Damage caused by improper operation by the customer is not covered under warranty. The warranty does not cover consumables such as the ink system and print heads.
3. Warranty Period: A full-year warranty is offered, excluding consumables. For issues arising from buyer error, the shipping costs for repairs are borne by the buyer.
4. Exchange Policy: Within 5 days of payment, customers can exchange their machine for another of equal value or pay the difference for a more expensive model.
Service Commitment:
- HOLDWIN emphasizes high-quality after-sales support, offering dedicated service personnel who can provide at-home service regardless of the customer's location.
- Consumables such as print heads and the ink system are excluded from the warranty coverage.
- Buyers are encouraged to follow technician instructions carefully to avoid any potential damage due to misuse.
Q: What is the brand of the machine?
A: The brand of the machine is HOLDWIN.
Q: What is the model number of the machine?
A: The model number of the machine is HOLDWIN-DTG4050i.
Q: Which print head does the machine use?
A: The machine uses the i1600/3200 print head.
Q: How many print heads does the machine have?
A: The machine has 2 print heads.
Q: What is the printing speed for dark fabric?
A: The printing speed for dark fabric is 165 seconds per layout.
Q: What is the printing speed for light fabric?
A: The printing speed for light fabric is 150 seconds per layout.
Q: What is the maximum printing size of the machine?
A: The maximum printing size is 400x500mm.
Q: What types of media can the machine print on?
A: The machine can print on 100% cotton, cotton PU, and fabrics with less than 5% light fabric.
Q: What is the printing resolution of the machine?
A: The printing resolution of the machine is 720×2400 DPI.
Q: What type of inks does the machine use?
A: The machine uses pigment inks.
Q: What color options are available for printing?
A: The machine supports CMYK and white colors.
Q: How is the ink supplied to the machine?
A: The ink is supplied through a colors ink siphon and white ink circulation system.
Q: What type of connection does the machine use?
A: The machine uses a gigabit network port for connection.
Q: What is the power requirement for the machine?
A: The machine requires 110/220VAC±5%, 50/60HZ, 10A power.
Q: What is the recommended operating environment for the machine?
A: The recommended operating environment is a temperature of 15-32°C and relative humidity of 35-80%, with 24-hour standby recommended.
Q: What is the required environment when the machine is powered off?
A: When powered off, the environment should be between 5-35°C and relative humidity of 20-80%, with no condensation. If powered off for more than 3 days, manual cleaning is required.
Q: What information is provided about packing?
A: The packing information includes the machine size/package size and machine weight/package weight.
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