| Customization: | Available |
|---|---|
| After-sales Service: | Permanent Service |
| Warranty: | 1 Year, 12 Month |
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Q&A
Q: What is the brand of this machine?
A: The brand of this machine is HOLDWIN
Q: What is the model of this printer?
A: The model of this printer is HOLDWIN-1802TX.
Q: What type of print heads does it use?
A: It uses two I3200-A1 print heads.
Q: How fast can it print at different resolutions?
A: At 720x720dpi resolution, it can print up to 60 square meters per hour. At 360x1800dpi resolution, it can print up to 80 square meters per hour.
Q: What is the maximum print width and weight that it can handle?
A: The maximum printing width is less than or equal to 1820mm, and the maximum printing weight is 100gk.
Q: What kind of ink size does it require?
A: It requires ink size of 3.5pl.
Q: What is the print resolution of this printer?
A: The print resolution of this printer is 2400dpi.
Q: Which interface does it support for connectivity?
A: It supports LAN interface for connectivity.
Q: What software does it come with for image processing?
A: It comes with Riprint software for image processing.
Q: What file formats does it support for printing?
A: It supports JPG, TIFF, PDF, etc. file formats for printing.
Q: What are the dimensions and weight of the machine itself?
A: The machine measures 3311x740x1571mm in size and weighs 350 kg.
Q: What voltage and frequency does it operate on?
A: It operates on AC220V±5%, 60/50HZ±1 voltage and frequency.
Q: Does it have a drying system? If so, what is its power consumption?
A: Yes, it has a drying system. Its maximum power consumption is 7.5kw.
Q: What are the dimensions and weight of the package when shipped?
A: The package measures 3213x1150x1800 mm in size and weighs 400 kg.
Q: What standard components come with the printer?
A: It comes with USB cable, media clamp, manual, drain bottle, ink cartridges, RIP software, etc.
Q: What is the recommended working environment for this printer?
A: The recommended working environment is between 35F to 80F (15C to 32C) temperature and humidity between 35% to 80% (no condensation). When power is off, the recommended temperature range is between 41 F to 104 F (5C to 40C), and humidity should be between 20% to 80% (no condensation).
Q: Is there any other information provided about the printer's technical specifications?
A: No, the given image only contains the above-listed technical specifications of the printer.
Shipment Services:
1. Warehouse & Ship Booking: Services like warehouse booking, ship booking, warehouse entry, and container loading are provided within the agreed working days.
2. Special Freight Considerations: Some freight forwarders might not handle specific materials like ink. In such cases, alternative freight forwarders must be used, which could result in delays. The additional costs incurred would be the responsibility of the buyer.
3. Print Heads Transportation: For air shipments, print heads are shipped with the machine, whereas for sea shipments, the method is determined by the customer. Due to the risk of damage or loss during sea transit, it's advised to send them separately via express courier (like DHL).
4. Custom Clearance: Customers in certain regions or countries might need special customs clearance documents. Advance coordination with the sales agent is necessary to avoid delays.
5. Port Release: Any request for releasing the machine at the port should be made in a timely manner and can only be processed on working days.
After-Sales Services:
1. Insurance Claims: Should the machine arrive damaged, the company assists with insurance claims to help recover financial losses.
2. Warranty Exclusions: Damage caused by improper operation by the customer is not covered under warranty. The warranty does not cover consumables such as the ink system and print heads.
3. Warranty Period: A full-year warranty is offered, excluding consumables. For issues arising from buyer error, the shipping costs for repairs are borne by the buyer.
4. Exchange Policy: Within 5 days of payment, customers can exchange their machine for another of equal value or pay the difference for a more expensive model.
Service Commitment:
- HOLDWIN emphasizes high-quality after-sales support, offering dedicated service personnel who can provide at-home service regardless of the customer's location.
- Consumables such as print heads and the ink system are excluded from the warranty coverage.
- Buyers are encouraged to follow technician instructions carefully to avoid any potential damage due to misuse.
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