Product Parameters
| Model |
|
HOLDWIN-3202 |
HOLDWIN-3204 |
| Print Head |
|
2*I3200-E1/A1 Print Heads |
4*I3200-E1/A1 Print Heads |
| Printing Technology |
|
Piezoelectric Inkjet |
Acceptable Media
|
Width |
3250 Mm |
| Thickness |
1 Mm |
| Weight |
80 Kg |
| Print Resolution |
|
3600 Dpi |
| Printing Width |
|
210-3200 Mm |
| Ink |
Type |
Eco Solvent Ink /Water Base Dye Ink |
| Capacity |
Continual Ink Supply System(1.5L Ink Tank) |
3L Ink Tank |
| Color |
4 Colors (Cyan,Magenta,Yellow,Black)/8colors |
| Media Heating System |
|
Intergrated Post Heater &Infrared Dryer &Fan System |
| Interface |
|
LAN |
| Power Supply |
|
AC 220V±10%,16A,50/60 HZ |
| RIP |
|
Riprint/PhotoPrint |
| Machine Size /Weight (With Bracket) |
|
4620×970×1580 Mm /780kg |
4620×970×1580 Mm /800kg |
| Package Size /Weight (With Bracket) |
|
4950×760×1130 Mm /850kg |
5050×760×1280 Mm /880kg |
| Power |
|
Operating Status:7500W |
| Environment |
Power On |
Temperature:15ºC-32ºC/Moisture Content:35-80%(No Condensation) |
| Power Off |
Temperature:5ºC-40ºC/Moisture Content:20-80%(No Condensation) |
| Accessories |
|
USB Cable,Media Clamp,Manual,Drain Bottle,Ink Cartridges,RIP Software,Etc. |
After Sales Service
Shipment Services:
1. Warehouse & Ship Booking: Services like warehouse booking, ship booking, warehouse entry, and container loading are provided within the agreed working days.
2. Special Freight Considerations: Some freight forwarders might not handle specific materials like ink. In such cases, alternative freight forwarders must be used, which could result in delays. The additional costs incurred would be the responsibility of the buyer.
3. Print Heads Transportation: For air shipments, print heads are shipped with the machine, whereas for sea shipments, the method is determined by the customer. Due to the risk of damage or loss during sea transit, it's advised to send them separately via express courier (like DHL).
4. Custom Clearance: Customers in certain regions or countries might need special customs clearance documents. Advance coordination with the sales agent is necessary to avoid delays.
5. Port Release: Any request for releasing the machine at the port should be made in a timely manner and can only be processed on working days.
After-Sales Services:
1. Insurance Claims: Should the machine arrive damaged, the company assists with insurance claims to help recover financial losses.
2. Warranty Exclusions: Damage caused by improper operation by the customer is not covered under warranty. The warranty does not cover consumables such as the ink system and print heads.
3. Warranty Period: A full-year warranty is offered, excluding consumables. For issues arising from buyer error, the shipping costs for repairs are borne by the buyer.
4. Exchange Policy: Within 5 days of payment, customers can exchange their machine for another of equal value or pay the difference for a more expensive model.
Service Commitment:
- HOLDWIN emphasizes high-quality after-sales support, offering dedicated service personnel who can provide at-home service regardless of the customer's location.
- Consumables such as print heads and the ink system are excluded from the warranty coverage.
- Buyers are encouraged to follow technician instructions carefully to avoid any potential damage due to misuse.
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