| Customization: | Available |
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| After-sales Service: | Permanent Service |
| Warranty: | 1 Year, 1 Year |
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Suitable for indoor and outdoor PP, indoor and outdoor photo paper, car sticker, water-based lightbox film, eco solvent lightbox film, canvas, non-woven, digital textile printing. The gorgeousness of eight colors will be relatively high, more expressive, and more suitable for wedding studios, high-end exhibitions, antique calligraphy and painting and other high-demand fields.
Q&A
Q: What is the model number of this printer?
A: The model number of this printer is HOLDWIN-3204.
Q: What is the maximum width of the acceptable media for this printer?
A: this printer accepts media up to 3250 mm wide.
Q: What is the maximum thickness of the acceptable media for this printer?
A: The maximum thickness of the acceptable media for this printer is 1 mm.
Q: What is the maximum weight of the acceptable media for this printer?
A: The maximum weight of the acceptable media for this printer is 80 kg.
Q: What is the print resolution of this printer?
A: this printer has a print resolution of 3600 dpi.
Q: What types of ink can be used with this printer?
A: this printer can use Eco Solvent Ink or Water base Dye Ink.
Q: What is the capacity of the ink supply system for this printer?
A: this printer printer has a Continual Ink Supply System with a 3L ink tank.
Q: How many color options does the printer offer?
A: this printer offers either 4 colors (Cyan, Magenta, Yellow, Black) or 8 colors.
Q: What is the media heating system of this printer?
A: this printer has an Intergrated post heater & Infrared Dryer & Fan system.
Q: What is the interface of this printer?
A: this printer has a LAN interface.
Q: What is the power supply of this printer?
A: this printer requires AC 220V±10%, 16A, 50/60 HZ.
Q: What is the RIP software of this printer?
A: this printer uses Riprint/PhotoPrint as their RIP software.
Q: What are the dimensions of the machine with its brackets?
A: The dimensions of the first printer with its bracket are 4620×970×1580 mm.
Q: What is the weight of the machine with its brackets?
A: The weight of the first printer with its bracket is 800kg.
Q: What is the power consumption of this printer during operation?
A: The power consumption of this printer during operation is 7500W.
Q: What is the recommended temperature range for the printer when it is turned on?
A: The recommended temperature range for this printer when it's turned on is 15ºC-32ºC.
Q: What is the recommended humidity range for the printer when it is turned on?
A: The recommended humidity range for this printer when it's turned on is 35-80% (no condensation).
Q: What is the recommended temperature range for the printer when it is turned off?
A: The recommended temperature range for this printer when it is turned off is 5ºC-40ºC.
Q: What is the recommended humidity range for the printer when it is turned off?
A: The recommended humidity range for this printer when it's turned off is 20-80% (no condensation).
Q: What are some examples of accessories that come with the printer?
A: Some examples of accessories that come with the printer include USB cable, media clamp, manual, drain bottle, ink cartridges, and RIP software.
Shipment Services:
1. Warehouse & Ship Booking: Services like warehouse booking, ship booking, warehouse entry, and container loading are provided within the agreed working days.
2. Special Freight Considerations: Some freight forwarders might not handle specific materials like ink. In such cases, alternative freight forwarders must be used, which could result in delays. The additional costs incurred would be the responsibility of the buyer.
3. Print Heads Transportation: For air shipments, print heads are shipped with the machine, whereas for sea shipments, the method is determined by the customer. Due to the risk of damage or loss during sea transit, it's advised to send them separately via express courier (like DHL).
4. Custom Clearance: Customers in certain regions or countries might need special customs clearance documents. Advance coordination with the sales agent is necessary to avoid delays.
5. Port Release: Any request for releasing the machine at the port should be made in a timely manner and can only be processed on working days.
After-Sales Services:
1. Insurance Claims: Should the machine arrive damaged, the company assists with insurance claims to help recover financial losses.
2. Warranty Exclusions: Damage caused by improper operation by the customer is not covered under warranty. The warranty does not cover consumables such as the ink system and print heads.
3. Warranty Period: A full-year warranty is offered, excluding consumables. For issues arising from buyer error, the shipping costs for repairs are borne by the buyer.
4. Exchange Policy: Within 5 days of payment, customers can exchange their machine for another of equal value or pay the difference for a more expensive model.
Service Commitment:
- HOLDWIN emphasizes high-quality after-sales support, offering dedicated service personnel who can provide at-home service regardless of the customer's location.
- Consumables such as print heads and the ink system are excluded from the warranty coverage.
- Buyers are encouraged to follow technician instructions carefully to avoid any potential damage due to misuse.
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